Ugam’s Preparedness For Coronavirus (COVID-19)


The well-being of all our stakeholders is a top priority at Ugam. As Coronavirus (COVID-19), a global pandemic continues to affect communities, we are constantly evaluating the situation and responding with measures to guarantee the continuity of our services.

Here are some concrete measures we’ve undertaken to ensure our preparedness:
  1. Over the past few weeks, we have conducted various work-from-home tests. Throughout the course of those tests, our systems performed well, confirming that we are equipped to provide uninterrupted support to our clients. We have also implemented necessary safeguards to protect sensitive information as our teams work remotely.

  2. Most of our colleagues have been provided the necessary technical and network support to ensure business continuity. In doing so, effective from March 17, 2020, most of our colleagues are mandated to work from home. In the eventuality that some of our colleagues need to work from our offices, we have sanitized our facilities and have implemented enhanced cleaning and hygiene procedures to combat this situation.

  3. Our teams are adapting to a ‘new normal’ where physical meetings are replaced by video and telephone conferences. We are adhering to certain best practices across the organization to ensure we maintain alignment within teams and clients.

  4. Our hiring and onboarding programs are also being adapted for a virtual experience.

  5. We have cancelled/postponed all international travel, visa related interviews/ processes for our employees for the time being. In special cases, both for personal and official travel, an approval from an internal COVID-19 response team has been made mandatory.

  6. Our COVID-19 response team is constantly monitoring the situation and following guidelines set by local authorities and global health organizations like Centre for Disease Control (CDC) and World Health Organization (WHO). We are also sharing regular updates with our colleagues, and guidance on best practices to prevent the spread of the virus.

These are unchartered territories for all of us. We urge everyone to cooperate and help each other personally and professionally to tide through the next few weeks/months ahead. We will continue to proactively share updates with full transparency.