Ugam’s Preparedness For Coronavirus (COVID-19)


The well-being of all our stakeholders is a top priority at Ugam. As Coronavirus (COVID-19), a global pandemic continues to affect communities, we are constantly evaluating the situation and responding with measures to guarantee the continuity of our services.

Here are some concrete measures we’ve undertaken to ensure our preparedness:
  1. In mid-March we conducted various work-from-home tests. Throughout the course of those tests, our systems performed well, confirming that we are equipped to provide uninterrupted support to our clients. We have also implemented necessary safeguards to protect sensitive information as our teams work remotely.
     
  2. Since March 17, 2020, all our teams were mandated to work from home. As of now, this is effective till Tuesday, June 30. Through this period, we have been effectively supporting all our clients. We are also constantly upgrading our security systems and policies to safeguard our data amid increasing security threats.  
     
  3. Our teams are adapting to a ‘new normal’ where physical meetings are replaced by video and telephone conferences. We are adhering to certain best practices across the organization to ensure we maintain alignment within teams and clients. We are also organizing various employee initiatives to engage our teams and provide them with resources to stay fit - physically, mentally and emotionally.
     
  4. We have increased our focus on training programs to upskill our teams. These programs have been adapted to a virtual learning environment.
     
  5. We have cancelled/postponed all international travel, visa related interviews/ processes for our employees for the time being. In special cases, both for personal and official travel, an approval from an internal COVID-19 response team has been made mandatory.
     
  6. Our COVID-19 response team is constantly monitoring the situation and following guidelines set by local authorities and global health organizations like Centre for Disease Control (CDC) and World Health Organization (WHO). We are also sharing regular updates with our colleagues, and guidance on best practices to prevent the spread of the virus.
These are unchartered territories for all of us. We urge everyone to cooperate and help each other personally and professionally to tide through the next few weeks/months ahead. We will continue to proactively share updates with full transparency.