A global consulting agency that specializes in brand engagement and communications research, was committed to routinely improving the way they operate their business so that in turn, they could provide best-in-class service to their clients. In their drive to be cost competitive, they found it difficult to maintain consistency and best practices, and manage multiple vendor relationships. They turned to Ugam to overcome this challenge using a five-step approach, Ugam conducted a thorough review of their current set-up, identified automation opportunities, put a plan in action to fix it, and once implemented, set up a regular post-review process.
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