Case Studies

[Quick Read] Improve Customer Retention Using Data and Analytics

Learn how a leading department store chain improved customer retention in their loyalty program by using past data to run targeted marketing efforts.

Enhancing Customer Experience With Data And Analytics – Lessons From Essendant

Learn how Essendant improved sales and customer experience by listening to their customer and provisioning alternates. This was presented during a keynote at B2B Online 2018.

Optimized End-to-End Operations Help Boutique Firm Scale Business

Learn how Ugam helped a boutique market research firm capitalize on their growing business needs by overcoming operational challenges.

Better Marketing Results Through Improved Customer Segmentation

Learn how a specialty retailer leveraged data and analytics to understand customers and drive effective promotions.

Manufacturer Improved Sales Conversion by Monitoring and Improving Content Across Channels

Learn how a data-driven content enhancement framework helped a manufacturer increase revenue by 46% in a category

Product Alternates Reduce Lost Sales and Improve Customer Experience

Learn how a B2B distributor leverages technology & algorithms to provide alternates for 78% of products.

Leveraging CX to Craft a Personalized Financial Product

Learn how Ugam enabled Milliman (largest provider of actuarial services) to build a differentiated experience for their users which resulted in a better respondent experience, better data and the ability to provide faster insights.

Democratizing Actionable Insights to make Impactful Business Decisions

Ugam's expertise in creating a single 360-degree view of various touchpoints of customer experience benefited Autodesk greatly! Learn why a unified view of customer experience is vital to thrive in this era.

How to Improve Category Performance in the Future of Retail?

Learn how a U.S. based home improvement retailer implemented a data-driven approach to improve sales and conversion.

How an Online Marketplace Improved Performance by Transforming Unstructured Data to Structured Product Content?

Ugam’s expertise in product content and data management helped a large U.S. based online marketplace improve customer experience.