Buyers expect a seamless omnichannel experience. It therefore becomes important for organizations to measure and enhance CX holistically.
Read this success story to understand how Ugam helped consult and implement enhanced Qualtrics CX features, integrate complex systems and execute managed services for a global brand. This enabled the global brand holistically measure CX across touchpoints and gather actionable insights based on buyer profile that in turn resulted in a 5% improvement in CSAT scores.
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