In the News
Apparel retailers invest in online experience, customer satisfaction - April 2, 2018
Retailers are delivering innovative customer service experiences online. Read this article to learn why investing in customer experience is a winning proposition for both, retailers and customers. >>>
Time to lighten that technology tool belt? - February 28, 2018
Jitesh Marlecha outlines ways to evaluate your current data-gathering and analysis systems and how to transition to new ones. >>>
The 6-Step Process to Consolidating Research Technologies - February 28, 2018
Here’s a short guide on what organizations should be looking at as they evaluate their survey technology stack and implement system consolidation. >>>
Amazon launches FBA logistics service in Australia - February 27, 2018
Eli Greenblat, Senior Business Reporter, The Australian, carries Mihir Kittur’s opinion, in his article explaining the new service. >>>
Amazon puts launch into second gear; will store and ship for sellers - February 27, 2018
Patrick Hatch's article in Sydney Morning Herald covers the launch of FBA in Australia and includes data points from our assortment research report. (Also appeared in: The Age, Brisbane Times, The Canberra Times, WA Today) >>>
Does The 5.5% Holiday Sales Increase Signal A 2018 Retail Rebound? - January 28, 2018
According to the National Retail Federation, 2017 ended on a high note with $691.6 billion in holiday sales. Read Mihir’s thoughts in Retail Touch Points, on what tricks did retailers smartly implement to do well, during the 2017 holiday season. >>>
56% Of Men More Likely To Purchase Clothing From Amazon - January 18, 2018
There’s a lot of discussion on the possible acquisition of Target / Nordstrom by Amazon. Find out what does our analysis say. >>>
Data Feed: December 21, 2017 - December 21, 2017
Emarketer featured our holiday voice shopping analysis on voice deals offered via Amazon and Google. Read more. >>>
Apple HomePod likely a no-show at CES, but it could win anyway - December 20, 2017
This holiday season there was a tug of war between Alexa and Google Home Mini. Does Apple’s Home Pod have any chance to compete? Learn more here >>>
Study: Retailers need to step up customer engagement for voice-enabled devices - December 19, 2017
Despite the hype around voice devices, retailers didn’t seem to heavily leverage this newest consumer touchpoint. Read more here. >>>