About Us Ugam Solution

ABOUT UGAM

As a global leader in managed analytics, Clients trust Ugam. That trust is based on deep domain expertise, end-to-end service, innovation, and the highest quality of insights and analytics that enables Ugam to transform big data into big insight and direct action.

Ugam’s unique managed services offering – combining a proprietary big data platform with a global team of insights and analytics experts – empowers the client with the confidence necessary to act, and that action impacts their business.

As a result, 9 of the largest 25 Internet retailers and 12 of the top 25 Market Research firms, turn to Ugam today to help shift their business performance.

  • The meaning of ugam

    Ugam the word has its origin in the ancient language Sanskrit, meaning “Source”. When used as a noun the word “Ugam” connotes beginning or origin.Sanskrit is one of the oldest languages in the world and is the origin of many words in languages like Russian, Chinese, Greek, English and many other European languages.

    As a global company of Indian origin, Ugam seeks to be the source of solutions for the complex problems of businesses world-wide.

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  • Embrace Diversity

    To embrace diversity, we aspire to override our innate tendency to connect with those who are like us by exploring the boundaries of self and embracing new thoughts and ideas, even when they're not ours. We must recognize that "my way is not the only way," which calls for humility and open mindedness.

    But embracing diversity means more than simply tolerating new ideas—it requires actively seeking out different views, learning from them, and experimenting with new perspectives. By igniting curiosity, we can generate new ideas and grow professionally and personally.

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  • Collaborate to win

    Ugamites pursue win-win outcomes by putting a great deal of value in effective collaboration and working toward common goals. We seek to understand other's points of view, then jointly and objectively explore every option for resolving whatever problem we are addressing. To us, collaboration means overcoming the apparent conflict of ideas and working toward a common objective by realizing that it's within the conflict itself that lies the value.

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  • Act with integrity

    To us, acting with integrity means doing the right thing, even when no one is watching. It means committing to the delivery of only the highest quality solutions and services that are rooted in trusted data. And it means being honest with each other and forthright with our customers because we're always working in their best interest, versus our interest. When we behave in this way we're we’ll always be motivated to do better work and be a better partner to our customers.

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  • Push boundaries

    Growth and innovation will be out of reach to us if we accept the status quo just because it's comfortable. That's why are we must commit to pushing the boundaries of what we know and what we think possible. We can achieve more by challenging what is and solving problems in unique ways.

    We believe that pushing boundaries means stepping up and making decisions, takings risks, and learning from mistakes. With these freedoms, we can develop a sense of adventure that's daring but not reckless. We can generate ideas that are creative and unconventional, but still promise quality and value for our customers.

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  • Be accountable

    To us, being accountable is the hallmark of great execution. That's why our organizational outcomes are able to exceed expectations. But on the occasion they come up short, we believe in taking responsibility and get it right the next time.

    By encouraging each other to plan ahead , we can anticipate problems and clear obstacles to get work done on time and in the right measures. We believe that owning our work means delivering without excuses. That’s why we value asking for help when we need it and offering help when we know others need it.

    Part of being accountable is saying what we will do and doing what we say, so that there are no surprises. And when we work together, we can give each other the confidence of knowing that we're all contributing to the team and company—and that the job is going to be done.

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  • Energize the workplace

    We energize our workplace by making sure that our work is fun, educational, challenging, exciting, and motivating. We think that it should be worth braving the commute and inspire enthusiasm and commitment. We have the kinds of professional and personal opportunities that are only available at dynamic, open and growth-oriented companies.

    As Ugamites, we all must be able to feel comfortable raising concerns when they come up-and know that those concerns will be heard and addressed.

    And it's equally important that we can express a sense of humor and laugh with our colleagues. We owe it to ourselves, each other and our customers to foster a safe, energizing, and motivating environment where we can do our best work and celebrate the successes that come out of it.

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  • Think Customer

    We believe that the best way to deliver value to our customers is by putting ourselves in their shoes. It’s imperative that we understand our customer's issues before we can start to solve them, That requires an authentic interest in their point of view and bringing a sense of curiosity and humility to every engagement. To us, thinking customer means listening actively—both to what is said and what is unsaid—to first diagnose the problem before designing and implementing a solution. That’s how we can create a meaningful impact.

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BOARD OF DIRECTORS

RAJ NAIR
Chairman

As Chairman of the Board, Raj is responsible for assisting and supervising the functioning of the management team. Raj has over 30 years of experience in Strategy Consulting, Marketing Research, and Investment Banking. Over the years Raj has provided consulting services to several leading Indian and multinational companies in India, Europe and the U.S.A. He is also the Chairman of Avalon Consulting.

SUNIL MIRANI
Chief Executive Officer

Sunil is one of the co-founders of Ugam. He is actively involved in new business development, key client relationship management, talent management and spearheading Ugam’s globalization initiatives. He brings with him a rich and varied 20 years of experience in Indian and international business.

Sunil’s immediate past assignment was establishing Sakura Capital India Limited, a joint venture between his family owned KVS group and The Sakura Bank, Japan. As Head of Corporate Advisory Services, his main responsibility was advising Japanese companies on their entry strategy into India. Sunil graduated from the Pennsylvania State University with distinction with a Bachelor of Science Degree in Electrical Engineering.

MADHAV MIRANI
Chief Marketing Officer

Based in New York, USA, Madhav is responsible for sales, business development and marketing in Ugam. He brings with him 15 years of experience in Finance and Business Development. Prior to Ugam, he headed the Treasury and Administration functions of Sakura Capital India Limited. He is a partner of the KVS group.

Madhav holds a Bachelor of Science degree in Chemical Engineering and a Bachelor’s degree in Economics (Finance) from The Wharton School, University of Pennsylvania.

K. A. RAMAKRISHNAN
Director

Ramakrishnan has been involved in the Management Consulting field since 1989. He has been involved in Strategic Advisory Projects for a number of leading corporates in India like Hindustan Lever (Chemicals Division), Aditya Birla Group, Godavari Fertilisers, Nagarjuna Fertilisers, Tata Chemicals, Coromandel Fertilisers, DCM Shriram Consolidated (DSCL) and MNCs like BASF, Bayer, Solutia, Albemarle, to name a few.

Ramakrishnan holds a Chemical Engineering degree from Indian Institute of Technology, Kanpur and a Post Graduate degree in Business Management from Indian Institute of Management, Kolkatta.

MRS. MOHANA NAIR
Director

Mrs. Nair is an Advocate in the High Court and City Civil Court in Mumbai. She is also an advisor to several corporate, banks/financial institutions and builders. Her area of specialization covers Corporate and Commercial law, Banking, Insurance, Intellectual Property, Litigation and Arbitration and other civil matters.

Apart from this, Mrs. Nair is also associated with Dignity Foundation and Times Foundation as a part of her social commitment.

Mrs. Nair has done her M. Sc (Electronics), LLB and Diploma in Financial Management from University of Mumbai.

LEADERSHIP TEAM

SUNIL MIRANI
Chief Executive Officer

Sunil is one of the co-founders of Ugam. He is actively involved in new business development, key client relationship management, talent management and spearheading Ugam’s globalization initiatives. He brings with him a rich and varied 20 years of experience in Indian and international business.

Sunil’s immediate past assignment was establishing Sakura Capital India Limited, a joint venture between his family owned KVS group and The Sakura Bank, Japan. As Head of Corporate Advisory Services, his main responsibility was advising Japanese companies on their entry strategy into India. Sunil graduated from the Pennsylvania State University with distinction with a Bachelor of Science Degree in Electrical Engineering.

Mihir Kittur
Chief Innovation Officer

While not on the Board, as a founding member of Ugam, Mihir Kittur is a critical advisor as well as the Chief Innovation Officer, where he is responsible for developing new engines of growth and fostering a culture of innovation within the company. He is also actively involved in Strategy formulation and business development.

Prior to Ugam, Mihir served a Management Consultant at Avalon Consulting working on Performance Improvement and e-Commerce initiatives. He has also served as a start-up team member at Shree Renuka Sugars.

Mihir holds a Bachelors degree in Electronics and Telecommunications Engineering and a Master degree in Business Management.

Madhav Mirani
Chief Marketing Officer

As a co-founder and CMO, Madhav is responsible for sales, business development and marketing in Ugam. He brings with him 19 years of experience in Finance and Business Development. Prior to Ugam, he headed the Treasury and Administration functions of Sakura Capital India Limited. He is a partner of the KVS group. Madhav holds a Bachelor of Science degree in Chemical Engineering and a Bachelor’s degree in Economics (Finance) from The Wharton School, University of Pennsylvania. Based in New York but spending most of his time on the road, Madhav enjoys running wherever he is in the world.

Sudhir Holla
Senior Vice President

Sudhir is focused on leading Ugam's drive towards actionable insight solutions for the retail industry. He comes with a wealth of knowledge of the retail industry, having over 18 years of consulting experience helping leading retailers improve their digital commerce and supply chain performance. Sudhir has previously worked with Accenture and Infosys, where his last role was to establish and lead the multi-channel commerce practice.

An Engineer-MBA, Sudhir believes in the power of what he terms as democratic data to drive retailer decisions on pricing, assortment, and content. An avid Badminton and Yoga enthusiast on the weekend, Sudhir researches into the power of the mind to stop his 11 year and 8 year olds from squabbling.

Navin Dhananjaya
Chief Solutions Officer

Navin is responsible for the product and solution management at Ugam. He is passionate about conceptualising new innovative retail solutions and taking them to market. His previous positions included VP of Retail at Mu Sigma, Head of Retail/CPG products and platforms in Infosys and was co-founder of Manthan systems. He comes with extensive knowledge of designing and developing analytical products and solutions for the retail and CPG industry.

He has a bachelors degree of Mechanical Engineering from Pune university and has done Marketing from U21 Global. Navin loves to travel and is passionate about wildlife photography

Jackie Mold
General Manager, Europe

Jackie has over 25 years of experience in the field of Market Research operations. Her experience spans healthcare, B2B and consumer data collection. She previously worked with GFK NOP as a Telephone Centre Manager, managing English and International data collection. Jackie joined Ugam just before the London office was started in 2007. Since joining Ugam, Jackie has set up the quality, training and recruitment processes for the London and Mumbai CATI teams. As General Manager ’ Europe, Jackie plays a crucial role by ensuring that the team in London is fully aligned to the organization’s commitment of providing world-class service and meeting client needs.Jackie is also a full member of ESOMAR and sits on the IQCS (Interviewer Quality Control Scheme) Council.

Naeem Harnekar
Vice President, Head of Research Operations

Naeem has been with Ugam since its inception in 2001 as part of the operations team. In his current role he is responsible for the Research Operations delivery center in India. Over his years at Ugam, Naeem has been instrumental in building and scaling operations. Apart from the team’s capabilities development, he has contributed significantly to developing and deploying proprietary tools, software solutions, and workflow management systems.

Naeem has a bachelor’s degree in Electronics Engineering from the Mumbai University.

Irfan Karim
Vice President, Finance and Administration

Irfan oversees the functions of Finance and Accounts, Legal and Administration. He has over 15 years of extensive and diverse experience in the field of Finance and Accounts. Prior to Joining Ugam in September 2006, Irfan worked for companies like Monsanto and Hutchison Essar, where he handled varied assignments of increasing responsibilities in Finance and Accounts, across multiple countries including Singapore and Indonesia.

Irfan is a qualified Chartered Accountant and Cost Accountant from India.

Irfan is also a social worker and in his free time works with underprivileged youth with a special focus on their educational needs. He is also passionate about implementing meaningful and practical programs, through an NGO he is associated with, to alleviate other common problems faced by destitute communities.

Dharmesh Mistry
Vice President and Chief Talent Officer

Dharmesh has been with Ugam since its beginning, handling the operations of Data Processing services. As Chief Talent Officer, Dharmesh is responsible for all recruitment, training and employee engagement. He has over 23 years of experience spanning across Engineering, Advertising, and Operations careers. Dharmesh started his career as a Mechanical Engineer with Post Graduate studies in Marketing and Advertising.

Dharmesh is an avid Birder and wildlife photographer. He also believes that mindful meditation has direct impact to living a great life and is a regular practitioner.

Vishal Katial
Vice President, IT

Vishal has overall responsibility of the day-to-day management of IT Infrastructure and ISMS at Ugam. He has over 18 years of experience, which includes working with organizations like Travelex, Marico, and Tata. He has various technical certifications including ITIL, CCNA, MCSE, MCNE, CNE & CLP. Vishal holds a Bachelors’ degree in Physics.

Sridhar Sharma
Chief Technology Officer

Sridhar is responsible for the technology roadmap and oversees the development of the company’s next generation insights platform and product portfolio. He has worked within the retail industry for over ten years, and was most recently the Chief Evangelist and Architect with the Products and Platforms Group at Infosys. Based in Dallas, he has worked across multiple geographies including the UK, Singapore and India.

He has an MBA from Cornell University and a Bachelor’s Degree in Electronics and Communications Engineering from the University of Mysore When he is not tinkering with gadgets or open source software, Sridhar stays busy trying to keep up with the energy levels of his two young boys, and enjoys going on long drives.

CAREERS AT UGAM

A company is only as good as its people, so Ugam wants to attract and nurture the brightest minds and boldest thinkers. We’re looking for people who embody our core values and are willing contributors to their team and company.

View Current Openings